I had just commented in my last blog that I had never asked for a refund on a book, and now I have. I ordered a used book from Amazon. It arrived within two days. As I removed it from the envelope my first impression was how filthy it was! Second impression was that it was curled up like it had been in riding someone's back pocket. The pages were battered and dozens of then half-folded down. There were marginal notes and underlining. This is a small pocketsize book and the seller charged me $38 for it. Some pages even displayed damage from either sweat or water. I immediately applied for a refund, and Amazon just as quickly approved it. So I cannot fault Amazon except maybe they need to review this sellers account to see how many other trashed books he has sold. Ninety percent of the charges on my Visa card are to Amazon so I am a pretty reliabe repeat customer.
Now, regarding the book I issued a refund for. It arrived back looking as if it had not even been looked through. I'm glad it was undamaged but I am still dissappioiinted that it did not satisfy the customer. He never responded as to why it did not. With all the humility I can muster, it is the premier book on the topic on the market. The title "Clandestine Knives of WW-II" could not be more descriptive of the contents. The buyer never bothered to explain his change of mind, or even acknowledge my refund. As I said before, there is one i every crowd.
Now, regarding the book I issued a refund for. It arrived back looking as if it had not even been looked through. I'm glad it was undamaged but I am still dissappioiinted that it did not satisfy the customer. He never responded as to why it did not. With all the humility I can muster, it is the premier book on the topic on the market. The title "Clandestine Knives of WW-II" could not be more descriptive of the contents. The buyer never bothered to explain his change of mind, or even acknowledge my refund. As I said before, there is one i every crowd.
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